Request to Restore Reply Access for my Account

  • Resolved Realwebcare

    (@realwebcare)


    11 months, 3 weeks আগে

    Dear Support Team,

    I recently encountered an issue with my WordPress.org account and need your assistance.

    I originally had two accounts:

    • One created on August 3rd, 2012 and
    • Another one created on September 6th, 2020

    The reason for creating the second account was that the name of the first account that didn’t align with the services I provide. Since in 2016 I stablished my own company, and I wanted my profile to reflect my company name. Therefore, I created a new account with the name of my company. After opening the new account, I transferred all my plugins from old account to the new and stopped using the old one.

    A few days ago, I unknowingly made a review to a plugin using the old account, which led to it being disabled. I was unaware that having two accounts could cause issues. I contacted forum-password-resets@wordpress.org and learned that using two accounts simultaneously is not allowed. Since I no longer need the old account, I have no problem with it being permanently deleted.

    However, after this happened, I found that I am also unable to reply to support threads using my new account! When I try, I see the message: “You cannot reply to this topic.“ This is a critical issue because I have two plugins with 2,000+ and 7,000+ active installs, and I frequently receive support requests. If I am unable to respond, it will negatively impact both users and my plugin’s reputation.

    I sincerely request that my new account be allowed to reply in support threads. Again, I have no issue with the old account being permanently removed, as I have no intention of using it. My priority is ensuring that I can continue providing support to my plugin users. I have created this topic using the new account.

    I appreciate your time and assistance. Looking forward to your response.

    Best regards,
    Iftekhar Alam

Viewing 2 replies - 1 through 2 (of 2 total)
  • Akramul Hasan

    (@wpfy)

    8 months আগে

    Hello Iftekhar,

    Thanks for reaching out.

    Unfortunately, this is a situation that regular users or even moderators on the forums cannot resolve, as it involves account management and restrictions. I kindly suggest you raise this matter in Slack #forumswhere higher authorities can review and address your request.

    Please ensure you include all the details you’ve shared here to help them understand the situation thoroughly.

    Thank you for your understanding, and I hope this issue is resolved for you soon!

    Regards,

    Moderator FahimMurshed

    (@fahimmurshed)

    5 months, 4 weeks আগে

    আমি অনুরোধ করবো আপনি ওয়ার্ডপ্রেসের স্লাক এর ফোরাম চ্যানেলে আপনার মতামত জানান https://make.wordpress.org/chat/
    ওখানে যারা আছেন, তারা আপনার বিষয়টি দেখবেন।

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.