Rentals & Bookings � Solo & Marketplace

FAQ

Does this plugin work without Dokan?

Yes. In Solo Mode the plugin works with WooCommerce alone � no Dokan required. You get a full Rentals menu in wp-admin with bookings management, calendar, analytics, and settings. Install Dokan to unlock Marketplace Mode and let multiple vendors manage their own rentals independently.

What WooCommerce version is required?

WooCommerce 8.0 or higher. The plugin is tested up to WooCommerce 10.4.3 and declares HPOS (High-Performance Order Storage) compatibility.

Does it work with WooCommerce HPOS?

Yes. The plugin declares HPOS compatibility and uses custom database tables for booking data, so it works with both the legacy post-based storage and the new HPOS tables.

Can I use this for hourly rentals?

Yes. The equipment, space, and service categories support time slot booking modes in addition to daily rentals. You can configure slot durations (e.g., 1 hour, 2 hours, half day) per category.

How do deposits work?

When a customer books a rental, they can be charged a deposit (percentage or fixed amount) at checkout. The remaining balance is collected later – online, by bank transfer, cash on delivery, or another method. Deposit settings are configured per platform category by the admin.

What is a security deposit?

A security deposit is a hold or charge to cover potential damage to the rental item. When the item is returned in good condition, the security deposit is released. If there is damage, the vendor can forfeit all or part of the security deposit.

Can vendors set their own prices?

This is controlled by the platform admin through vendor permissions. Per category, the admin can allow or disallow vendors from setting their own base prices, deposit amounts, security deposits, and scheduling preferences.

How does the booking lifecycle work?

Bookings follow the flow: pending > confirmed > checked_in > checked_out > completed. Automated cron jobs handle routine transitions (auto-start on the rental start date, auto-return on the end date). Vendors can also trigger transitions manually from their dashboard.

What happens when a rental is returned?

The booking moves to checked_out status. The vendor then reviews the item condition, records any damage, and updates payment statuses. Clicking “Validate and Complete” moves the booking to completed status. This is the restitution validation workflow.

Does it support multiple languages?

Yes. The plugin ships with translation files for 12 languages: Arabic, Chinese, French, German, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Russian, Spanish, and Turkish. You can add more translations using tools like Loco Translate or Poedit.

Is the booking wizard mobile-friendly?

Yes. The booking wizard is a React single-page application designed mobile-first. It is fully responsive and works on phones, tablets, and desktops. The wizard auto-saves drafts so vendors can start on one device and finish on another.

Can I customise the appearance?

Yes. The plugin includes colour customisation settings that let you change the primary colour used in the booking interface, calendar, and vendor dashboard elements.

How does the availability calendar work?

The calendar uses FullCalendar to display all bookings in day, week, or month views. Each booking is colour-coded by status. Vendors can use the calendar to spot scheduling conflicts, upcoming bookings, and available time slots at a glance.

What pricing rules are available?

Five types of dynamic pricing rules: weekend pricing, long-stay discounts, early-bird discounts, last-minute discounts, and seasonal pricing. Each rule type is available to specific platform categories (e.g., seasonal pricing is only for accommodation and spaces). Rules are configured globally by the admin and optionally overridden by vendors.

Does it integrate with WooCommerce checkout?

Yes. Bookings are created as part of the standard WooCommerce checkout flow. The deposit amount is charged at checkout and added as a line item to the WooCommerce order.

Are there any conflicts with other booking plugins?

The plugin uses its own custom database tables and does not modify WooCommerce core tables. It is designed to coexist with other plugins. If you experience a conflict, please report it in the support forum and we will investigate.

How do I handle cancellations?

Vendors can cancel bookings from the dashboard when the booking is in pending, confirmed, or checked_in status. The system also automatically cancels pending bookings whose start date has passed without confirmation.

Can I create bookings manually?

Yes. Vendors can create manual bookings through the booking management interface without requiring a customer checkout. This is useful for phone orders, walk-ins, or recording existing reservations.

What emails does the plugin send?

The plugin sends automated emails for booking confirmations, status changes, balance payment reminders, and cancellations. Email templates are configurable through the notification settings.

Does it work with page builders?

The booking interface works independently of page builders since it uses WooCommerce product pages and the vendor dashboard. The plugin does not add custom blocks or shortcodes that would conflict with page builders.

How is data stored?

The plugin creates 15 custom database tables for bookings, availability indexes, daily availability, pricing rules, wizard drafts, holds, blackout dates, and logs. This approach is faster than storing data in post meta and keeps the wp_posts table clean.

What happens when I delete the plugin?

The uninstall process checks a “preserve data” option first. If data preservation is off, it removes all 15 custom tables, plugin options, post and user meta, capabilities, cron hooks, and transients. If preservation is on, data is kept for later reinstallation.

Is the source code included?

Yes. The full React source code for the booking wizard is included in the /app/src/ directory alongside the compiled JavaScript. This satisfies WordPress.org’s requirement for readable/auditable source code.

Can I use this on a multisite installation?

The plugin is designed for single-site installations. Multisite support has not been tested and is not officially supported at this time.

Where can I get support?

Post your question in the WordPress.org support forum and we will respond within 24-48 hours. You can also visit documentation for more details.

How do I report a bug?

Please use the WordPress.org support forum or open an issue on GitHub.